This policy sets out the essential details relating to your personal data relationship with Jamesco Trading Ltd. This policy highlights the types of personal data collected when you use our site and how your personal data is used, shared and protected. It also explains the choices you have relating to your personally identifiable information and how you can contact us regarding your personal data.
Jamesco Trading Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy and for the purpose you specifically requested.
From time to time, we may offer new services which we will update in this policy accordingly.
Who Is Responsible For Processing Your Personal Data?
This website is operated by Jamesco Trading Company Ltd (C17196). Jamesco is an importer and distributor of products and equipment mostly used, but not limited to, the healthcare, medical and independent living markets. The company is registered in Malta.
You may contact us by email on info@jamescotrading.com or by telephone on +356 2131 4333. Our company’s registered address is: Jamesco House, Sqaq iz-Ziemel, Handaq, Qormi QRM 4003. You may use the same contacts for issues relating to data protection.
What Personally Identifiable Information Do We Collect And When?
We ask you for certain personally identifiable information through the forms on our website to provide you with the services you request. For example, when you request to receive communications, lodge a query, or specify what type of assistance you require. We will never share your information with a 3rd party without your explicit permission.
Data collected
- Contact details: including name and surname, email, telephone number and physical address which are used for the purposes of contacting you and replying adequately to your queries (legitimate interest), to process orders and to complete deliveries of orders.
- Personal preferences: including your marketing and cookie preferences, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.
When interacting with our site, data is automatically collected and shared with us by the technology platforms providing the experience. For example, your web browser or mobile device may share certain data with Jamesco Trading Company Ltd as those devices interact with our sites.
We may also ask you to complete surveys that we use for quality purposes.
Identification and Contact Information
When you request services, make enquiries, or place orders from us through this website’s chat function, online shop or other forms of communication, we ask you for identification and contact details such as your name, contact telephone number, email address and mailing address, depending on the nature of your enquiry and the type of response required.
You may provide contact information if subscribing to newsletters or if you wish to be contacted with service reminders or other periodical informative correspondence.
Sensitive (e.g. Company and Employee) Information
When we provide our services to you, or in preparation for providing you with a proposal or while preparing to quote for or work on a project assigned by your company, we would require from you other information, such as company composition, company details, product portfolio, company services and similar information that will assist in providing yourself or your company with the ideal products with the specifications that will most match your requirements. The data requested will be relevant to the project or task being assigned.
Sensitive information provided to our company will be processed for the reason it would have been collected, as well as to comply will all relevant laws and regulations that that entity would be subject to.
Why And How We Use Your Personally Identifiable Information?
We process the personal data we collect from you in the following ways:
- To provide the features of the services you request
When you use our site, we will use your data to provide the service you have selected. For example, if you request more information, we will use the contact details you give us to communicate with you.
- To protect our or others’ rights, property or safety
We may also use data about how you use our site to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.
- For general research and analysis purposes
We use data about how our visitors use our site and services to understand customer behaviour or preferences.
- Other purposes
We may also use your personal data in other ways and will provide specific notice prior to the time of collection and obtain your consent where necessary.
Tools To Manage The Data We Collect
In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of information. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarise yourself with and use the tools available on your devices.
Data Minimisation
We aim to never collect or store any information that is not required for the delivery of the products and/or services to which you subscribe. Any information that we do collect is and will always be explicitly accounted for in this Privacy Policy.
We will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above or required for us to maintain a high level of care, in accordance with EU General Data Protection regulation (GDPR), and in accordance with Maltese Law.
Sharing Of Personally Identifiable Information
We may share your personal data with:
- Company affiliates for the purposes outlined above
- Third party service providers who, on behalf of Jamesco Trading Ltd:
- Process credit cards, payments, and deliveries
- Manage and service our data
- Distribute emails
- Conduct research
- Analyse our data
- Administer certain services and features
*Company Affiliates: Companies within Saint James Operations Group, of which Jamesco Trading forms part.
We are not responsible for the privacy policies of the third-party service providers but do check from time to time that our partners and suppliers are compliant with local privacy and data protection law. Similarly, upon engagement of our third-party suppliers we ensure that they practice adequate data protection.
We may also transfer personal data we have about you if we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, spin-off, dissolution or liquidation).
Protection And Management Of Personally Identifiable Information
The confidentiality of your personal information is of paramount concern to us and we comply with EU data protection law and all the applicable confidentiality guidelines relevant to importing and distribution sectors.
We invest appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.
Encryption and security
We use a variety of security measures, including authentication tools to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. Jamesco Trading Company Ltd has continuous IT support.
Appropriate, industry-standard, security measures are in place to protect your data (details are available upon request). This includes a secure physical firewall for the server.
Where is the data stored?
The personal data we collect or generate (process) will be stored in Malta. Your data is stored on site with a select amount being backed up in a secure data centre.
We will never sell your data, but we may share your data with data recipients for processing purposes only. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
Nevertheless, when we transfer your personal data to recipients in other countries, we will ensure your data is protected as described in this Policy and in compliance with EU General Data Protection (GDPR) regulation.
Retention of your data
We retain your personal data for as long as we hold legitimate interests to fulfil the purposes for which we collect it, unless otherwise required by law.
We will retain personal data related to general communications or enquiries received for up to two years after the communication’s scope is exhausted to safeguard our legitimate interests for tracking enquiries.
Your rights related to your personal data
The General Data Protection Regulation (GDPR) gives certain rights to data subjects regarding their personal data. Data subjects of Jamesco Trading Company Ltd can exercise their rights via:
- Right of access– the right to be informed of, and to request access to the data we process about you. Jamesco Trading Company Ltd will at latest provide all documentation within 1 month and will not charge a fee unless deemed manifestly unfounded or excessive.
- Right to rectification– the right to request that we update / rectify your personal data if inaccurate.
- Right to restriction– the right to request that we temporarily / permanently stop processing your personal data.
- Right to erasure– the right to request that we delete your personal data.
- Right to object:
- The right to object marketing using your personal data e.g. communication via email
- The right, at any time, to object to us processing your personal data given your situation.
- Right to data portability– the right to request a copy of all personal data, in electronic format, we hold about you and the right to transmit this data to another party’s service.
- Right to not be subjected to automated processing– the right to not be profiled where the decision would have a legal effect upon you.
- The right to withdraw consent– Jamesco Trading Company Ltd will endeavour to continue to provide the services however, by withdrawing your consent, the efficiency of these services may be affected. In such a case, someone from the company will contact you.
If you are a European resident and you have a concern about our use of your information, you can contact us by sending an email at: info@jamescotrading.com.
Compliance With Regulators
We will obey a valid court order or subpoena if these require us to provide the information that we store to law enforcement authorities or a court of law. We will only do so upon legal scrutiny and confirmation of the validity of such requirements in the country where we are deemed to provide operate.
Changes To Our Privacy Policy
Applicable law and our practices change over time. If we decide to update our Policy, we will post the changes on our sites. We strongly encourage you to read our Policy and regularly check for any changes.
This policy is effective from the 1st of September, 2023.
